Privacy Policy
Last Updated: 1 January 2025
Welcome to Cuugo. This Privacy Policy outlines our commitment to protecting your privacy and details how we collect, use, and safeguard your personal information when using our website and services at https://cuugo.com.
By using Cuugo, you agree to the collection and use of information in accordance with this policy. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Types of Information
Personal Information
Personal information refers to information or opinions, whether true or not, recorded in any form, about an individual who is identified or reasonably identifiable.
Sensitive Information
Sensitive information is a subset of personal information that includes details about racial or ethnic origin, political opinions, religious beliefs, trade union memberships, philosophical beliefs, sexual orientation, criminal records, health information, or biometric information. We do not collect sensitive information.
2. Information We Collect
We may collect the following personal information:
Name and email address (required for account creation)
Password (securely hashed, never stored in plain text)
Profile information you choose to provide
Shopping list and watch list data you create
Subscription and payment information (processed securely via third-party payment providers)
Device and browser information for analytics and security purposes
IP address and general location data
Usage data including pages visited, features used, and time spent on the platform
Communication preferences and notification settings
3. How We Collect Personal Information
We gather personal information through the following methods:
Directly
When you register for an account, create shopping or watch lists, update your profile, or contact us.
Indirectly
While interacting with our platform through website usage, emails, or online inquiries.
From Third Parties
Details from analytics providers, cookie providers, and authentication services (e.g., Google OAuth).
4. How We Use Your Information
We collect, hold, use, and disclose personal information for the following purposes:
Providing and maintaining our price comparison services
Processing your account registration and managing your subscription
Sending price alerts and notifications you've subscribed to
Personalising your experience and remembering your preferences
Analysing usage patterns to improve our platform
Communicating with you about updates, features, and support
Ensuring the security and integrity of our services
Complying with legal obligations
5. Sharing Your Information
We may disclose personal information to third parties in limited circumstances, including:
Service providers who assist in operating our platform (hosting, analytics, email delivery)
Payment processors for subscription transactions
Authentication providers (e.g., Google for OAuth login)
Legal authorities when required by law or to protect our rights
Business partners in the event of a merger, acquisition, or sale of assets
6. Overseas Disclosure
When disclosing personal information to third parties, it may be stored, transferred, or accessed outside Australia (for example, through cloud service providers). We ensure such disclosure complies with the Australian Privacy Principles or take reasonable steps to protect your personal information.
7. Your Rights
You have the following rights regarding your personal information:
Access
You may request access to the personal information we hold about you.
Correction
If any information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it.
Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
You may unsubscribe from marketing communications at any time via the unsubscribe link in emails or through your account settings.
Data Portability
You may request a copy of your data in a commonly used format.
Complaint
If you believe your privacy rights have been violated, you have the right to lodge a complaint with us or the OAIC.
8. Storage and Security
We employ physical, electronic, and managerial procedures to safeguard personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
Encryption of data in transit and at rest
Secure authentication with JWT tokens and optional OAuth
Regular security assessments and updates
Access controls limiting data access to authorised personnel only
While we are committed to security, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of transmitted information.
9. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us:
Remember your preferences and settings
Keep you signed in to your account
Understand how you use our services
Improve our platform based on usage patterns
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
10. Social Account Login
Cuugo offers the option to sign in using third-party authentication providers such as Google. When you choose to sign in this way:
We receive basic profile information (name, email, profile picture) as permitted by your settings
We do not receive or store your password from these services
You can revoke access at any time through your Google account settings
11. Deletion of Personal Information
You have the right to request deletion of your personal information. You can:
Delete your account through your account settings
Submit a deletion request via email to support@cuugo.com
We will respond to deletion requests in accordance with relevant privacy laws, typically within 30 days.
12. Links to Other Websites
Our platform may contain links to external websites (such as supermarket product pages) that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any websites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to make a complaint, please contact us:
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Pricing Data from Retailer Websites
Cuugo collects publicly available pricing and product information from retailer websites for the purpose of providing our grocery price comparison service. This section explains how we collect and handle that data.
What We Collect from Retailer Websites
We collect only the following factual, publicly available data points from retailer websites:
Product names and identifiers (e.g., SKU, barcode)
Current prices and promotional prices
Product availability (in stock / out of stock)
Package sizes and unit pricing
Product categories and brand information
Product images (linked from or sourced from retailer websites)
What We Do Not Collect
No personal information of retailer customers or employees
No login credentials, account data or payment information from any retailer
No data from behind retailer login walls or member-only areas
No substantial reproduction of retailer copyright-protected creative content
How We Use This Data
Pricing data collected from retailer websites is used solely to provide our price comparison service to Australian consumers. We present this data in our own original format, combining and reorganising information from multiple sources to create a unified search and comparison experience. We do not sell, license or share retailer pricing data with third parties.
Retailer Independence
Cuugo operates entirely independently of all retailers whose prices we display. We collect only publicly accessible data. We do not have, and have never had any commercial agreement, data sharing arrangement or affiliation with Woolworths Group, Coles Group, Aldi Stores, IGA, Costco or any other retailer.
The display of retailer names on Cuugo is purely for the purpose of identifying the source of pricing data and directing consumers to the retailer to make their purchases. All purchases are completed directly with the retailer, Cuugo is never a party to any purchase transaction.